This privacy notice tells you what to expect us to do with your personal information.
Contact details:
Post
Melton Mowbray Town Estate, 2 Park Lane, MELTON MOWBRAY, Leicestershire, LE13 0PT, GB
Telephone
01664 567864
What information we collect, use, and why?
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Health information (including dietary requirements, allergies and health conditions)
- Health and safety information
- Account information
- Information relating to loyalty programmes
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Records of meetings and decisions
- Identification documents
- Information relating to compliments or complaints
- Information relating to sponsorship
We also collect or use the following information to provide services and goods, including delivery:
- Genetic information
- Health information
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Purchase history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
- Names and contact information
- Customer or client accounts and records
- Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Video and CCTV recordings of public areas (including indoor and outdoor spaces)
- Audio recordings of public areas (including indoor and outdoor spaces)
- Video and CCTV recordings of private or staff only areas
- Audio recordings of private or staff only areas
- Dashcam footage – outside vehicle – without audio
- Dashcam footage – outside vehicle – with audio
- Dashcam footage – inside vehicle – without audio
- Dashcam footage – inside vehicle – with audio
- Call recordings
- Financial transaction information
- Information relating to health and safety
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Recorded images, such as photos or videos
- Purchase or viewing history
- Website and app user journey information
- Information relating to sponsorship
- Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
- Names and contact details
- Addresses
- Location data
- Recorded images, such as photos or videos
- Call recordings
- Purchase or viewing history
- Website and app user journey information
- Personal information used for administration of research
- Personal information used for the purpose of research
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Identification documents
- Financial transaction information
- Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Health and safety information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legal obligation
- Vital interests
- Public task
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
- Contract
- Legal obligation
- Vital interests
- Public task
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
- Consent
- Contract
- Legal obligation
- Vital interests
- Public task
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Contract
- Legal obligation
- Vital interests
- Public task
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent
- Contract
- Legal obligation
- Vital interests
- Public task
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
- Contract
- Legal obligation
- Vital interests
- Public task
Where we get personal information from
- People directly
- Debt collection agencies
- Councils and other public sector organisations
- Publicly available sources
How long we keep information
Data Retention Statement
At Melton Mowbray Town Estate, we prioritise the responsible handling and protection of personal data. This statement outlines our policies regarding the retention and disposal of data to comply with legal requirements and operational needs.
Purpose of Data Retention
We retain personal data to:
– Fulfil contractual and legal obligations
– Provide and improve our services
– Maintain accurate records for financial, audit, and reporting purposes
– Protect the rights and interests of Melton Mowbray Town Estate, its employees, and clients
Retention Periods
The duration for which we retain personal data depends on the nature of the information and the purposes for which it is processed. The key retention periods are as follows:
1. Client Data
– Service Provision: Retained for the duration of the client relationship and up to 6 years after its conclusion, in line with the Limitation Act 1980.
– Marketing Communications: Retained until the client withdraws consent or opts out of receiving communications.
2. Employee Data
– Employment Records: Retained for the duration of employment and up to 6 years after termination of employment, in accordance with statutory requirements.
– Payroll and Tax Records: Retained for 6 years to comply with HMRC regulations.
3. Financial Records
– Invoices and Receipts: Retained for 6 years following the end of the financial year to comply with financial regulations and audit requirements.
4. Legal and Compliance Records
– Contracts and Agreements: Retained for the duration of the contract and up to 6 years after expiration or termination.
– Litigation and Investigation Records: Retained for 6 years after the closure of the matter.
Data Deletion
At the end of the retention period, we securely delete or anonymize personal data to prevent unauthorised access or use. Where physical destruction is not possible, data will be rendered permanently inaccessible.
Exceptions
Certain circumstances may require us to retain data for extended periods, such as ongoing litigation, regulatory investigations, or other legal obligations.
Your Rights
Individuals have the right to:
– Request access to their personal data
– Request rectification or erasure of their data
– Restrict the processing of their data
– Object to the processing of their data
– Data portability, where applicable
Requests can be made by contacting our Data Protection Officer at enquires@mmte.co.uk
Policy Review
This policy is reviewed annually and updated as necessary to ensure compliance with legal obligations and best practices.
For more information, please contact us at:
Melton Mowbray Town Estate.
2 Park Lane
Melton Mowbray
Leicestershire
LE16 0PT
Who we share information with:
Data processors
Mr Dean Rees
This data processor does the following activities for us: Data Processor Payroll HR Records Financial Records
Miss Natalie Berry
This data processor does the following activities for us: Data Processor Payroll HR Records Financial Records
Others we share personal information with
- Financial or fraud investigation authorities
- External auditors or inspectors
- Publicly on our website, social media or other marketing and information media (where appropriate)
- Debt collection agencies
- Other relevant third parties:
- PR and Marketing Company
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113